Hello team, fellow mattressfirmians!
In response to the cbc blog assignment I came up with the following:
1. How often do you feel like a tour guide is trying to sell you something? Never. They are very informative, thourough, personable. Most importantly they are very alert to how folks taking the tour are receiving it. Are they understanding what is going on and what you are saying? Eventhough they have said the "spiel" 60 million times, they still put their unique twist into it.
You may have had a bad tour guide in the past, but...they don't stick around very long! They end up doing something else. Since we are tour guides, we definitely have to realize it's all about the experience. Thanks for reading. What are your comments?
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1 comment:
Troy you are exactly right! With a Tour Guide you don't feel like they are selling you something. They are simply being informative, personable, and knowledgeable while letting you make decisions, ask questions what ever you want to do. The Tour Guide lets you have the power. A tour guide is able to speak with conviction, passion , and passion all at the same time while allowing you to have all the freedom allowed. Finally as Tour Guides we should follow the line of letting a customer feel like they made a buying decision, not that they were sold to!
Matt Hartely Raleigh Market
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