Friday, April 18, 2008

Jacksonville CBC

Comfort by color has been a great experience for me so far. I have only been with the company for a month and the CBC roll out has helped out so much with learning the products we carry. Here are my stories as to how it has helped my customers:

A customer came in the other day and was "just looking" I explained the comparison center to them and then left them alone. They ended up with the "greens" and really liked the Celebrity. They came back the next day and bought it and also a value center bed for their kid.

A woman came in and needed four beds for each of her rooms in her houses. We determined that for her she was a green and the other three beds would be a red. In 15 minutes we had all four beds chosen and a $10,500 ticket. She said it was easy and convenient.

Today, A couple came in asking for a double sided pillow top. I explained that we don't make those anymore. They were confused and were going to skip the comparison center and just stick with the reds. I asked them to try all of the colors first and found out that all along they found the reds to be too soft. They are really an orange. Within 5 minutes they had chosen a king cape horn simmons because of the feel and the motion separation benefit. It was 1:30 when they left, they had delivery set for 3-6 today. They told me that the experience was easy and I left them with no reason to shop anywhere else.

This CBC has not only made it soooo much easier on me, but has also made it so much easier on the consumer! I am a new trainee who is still transitioning from the mind of a consumer to the mind of a sleep expert and I have one piece of advice to you all. If it feels like the CBC isn't any better than what we were previously doing it, from my consumer mind that I still have, IT IS! It is so easy and comfortable to go through. If you use it to your advantage, it will bring you happy customers, referrals, and money in your pocket! Good luck everyone!

~Kristin Haluch~ Jacksonville, Fl

3 comments:

Mattress Firm said...

A customer of mine was given an significantly lower price on a Simmons king Classic set at Mattress Gnat, but simply didn't like the experience there. She bought from us, of course. She felt very comfortable with us and our new concept.

Rick Bohler

Mattress Firm said...

These are some great stories! I know I heard more than just these two when I was in town last week! Keep it up folks!

Seth

Mattress Firm said...

Karen just came in and she was a "red". She spent less than 15 minutes in the store because of the ease of the process and walked out with a Queen Jet Stream!!

Lance Elshere