I had a couple come in that went to Mattress Giant and decided to come check out our store, when they walked in they didnt seem so happy actually they seem a bit annoyed. I welcomed them to our comparison center, where they can taste the rainbow. I explained to them about our new way of shopping, and asked if it was ok if i asked them a few questions to get them to the right side of the rainbow for them, i explained to them it was a sleep evaluation and that this would get them to a better night sleep. i took out my handy dandy form and pen. after that they where so intrested in Mattress Firm ,that they're frowns turn into smiles, they told me that the reason they where so unhappy was because the Sell associated at the Giant only cared about getting the sell and not they're comfort, after that the rest was history. Thankyou CBC
Larry Metzger
M.I.A
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I been doing more practice with the sleep evaluation with myself and co-workers more than customers but the few times I have had a chance to use it, the customers felt more involved and seemed more satisfied with their mattress selection after using the PSE. It prove to the customers that our company is more concerned with finding a sleep solution that will improve the way thay sleep versus just selling them a bed.
Miss Brittany Craddock, Miami South
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