Appointment Setting

After a few failed attempts to set an appointment to come in and experience Comfort by Color I was successful this morning. Customer called asking about same day delivery, I explained our red carpet delivery service and began talking about the sale and Comfort by Color (the exciting, simple, new way to shop for a bed). After getting some basic information I asked Kathy if she would like to set an appointment to come in and see one of our sleep experts, see said that would be great. After setting her appointment she was given detailed directions to the store. Kathy actually arrived late and I was with another customer, she apologized for being late. I excused myself from the desk and started Kathy on the Comparison Center. When Lance the other associate in the store was free he volunteered to help finish writing my ticket so I could work with my appointment who had been patiently waiting and having fun with the process. As I began working with Kathy the customers at the desk sensed a interior design sort of mentality and decided to ask questions concerning their master bedroom. After receiving some information on dimensions they nearly added another tempurpedic to their order but want to verify and should be calling back to add. Kathy made her purchase, multiple beds and is being delivered today. As she was leaving she was smiling and thanked me for making the process so easy for her and then apologized for being late again as she left.