Customer Comments

Our customers can provide us with great feedback. Remember our goal is to make their experience EASY. What have your customers said about the Comfort by Color process?

Take a few minutes to share some of the comments your customers have made about their experience.

To respond click on the comments icon directly below this post.

sleep evaluation

I had a couple come in that went to Mattress Giant and decided to come check out our store, when they walked in they didnt seem so happy actually they seem a bit annoyed. I welcomed them to our comparison center, where they can taste the rainbow. I explained to them about our new way of shopping, and asked if it was ok if i asked them a few questions to get them to the right side of the rainbow for them, i explained to them it was a sleep evaluation and that this would get them to a better night sleep. i took out my handy dandy form and pen. after that they where so intrested in Mattress Firm ,that they're frowns turn into smiles, they told me that the reason they where so unhappy was because the Sell associated at the Giant only cared about getting the sell and not they're comfort, after that the rest was history. Thankyou CBC
Larry Metzger
M.I.A

Share the Success~Advantages

We all have those 'tricks' or best practices that we use throughout our presentations. Have you ever wondered what your coworkers tricks are? Have you ever wanted to share your best practice because it works so well? Now is your chance!

When presenting feature, benefits and advantages share some of your best practices. Also, take a personal challenge to try executing as many of your coworkers best practices as you can!

To respond to this post click on the comments link directly below this post.

Personal Sleep Evaluation Form

I don't do much blogging and don't consider myself to be a blogger but I thought I'd share with you a story from the other day. I had a couple come in the other day and the husband says he can sleep just about anywhere, and that his wife was the one with the issues sleeping. Well I started her out in the comparison center and when I asked if I could give her a personal sleep evaluation she said sure. Well as I'm asking her the questions, on almost every single one her husband chimed in with his responses, I looked at him and said I thought you were the one that could sleep anywhere. Well turns out after not wanting to be involved in the whole process they both became excited and they both agreed on the trailblazer PT. It's funny sometimes when you ask alot of questions how people who want to be disengaged can't help but to become engaged in whatever your talking about. Thanks CBC!

Joel West
Miami South